Returns & Exchanges
At Paws&Bling, we want you to be happy with your order. If you are not satisfied with an eligible item, please contact us and we will do our best to help.
Return Window
Eligible non-custom items may be returned or exchanged within 14 days of delivery.
To be eligible for a return or exchange, the item must be unused, unworn, clean, and in its original condition and packaging. Items with pet hair, stains, odors, signs of wear, damage caused after delivery, or missing original packaging may not be accepted for return or exchange.
Eligible Items
Returns or exchanges may be accepted for eligible collars, necklaces, accessories, and ornaments, as long as they meet our return conditions. Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- Personalized or customized items
- Made-to-order items
- Pet memorial or keepsake items
- Items that have been worn, used, washed, chewed, scratched, or damaged after delivery
- Final sale items
- Gift cards
Because custom and memorial items are made specially for each customer, they cannot be returned or exchanged for change-of-mind reasons.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Please include your order number and clear photos or videos of the issue so we can review it quickly. If the issue is confirmed, we may offer a replacement, exchange, refund, or another suitable solution depending on the situation.
Return Shipping
For returns caused by personal reasons, such as ordering the wrong item, choosing the wrong size, or changing your mind, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we will review the issue and provide an appropriate solution. Original shipping fees, if any, are non-refundable.
Refunds
Once your returned item is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be processed back to your original payment method within 5鈥?0 business days. Please note that your bank or payment provider may need additional time to post the refund to your account.
Exchanges
If you need to exchange an eligible item, please contact us first with your order number and details of the item you would like to exchange.
Custom Orders
Personalized, customized, made-to-order, and memorial items may not be canceled, returned, or exchanged once production has started.
Need Help?
If you have any questions about returns, exchanges, or your order, please contact us at: pawsandbling2026@gmail.com